We want you on the plan that’s right for you. Here’s how refunds and cancellations work, plainly.
This document is written in plain language for clarity and reflects how NexGuard actually works today. It is a good-faith template and not legal advice — have it reviewed by qualified counsel and localized for your jurisdiction before you rely on it in production.
The Free plan
The Free plan requires no payment, so there is nothing to refund. You can use it for as long as you like.
Paid plans are billed by Google Play
Pro and Family are purchased inside the Android app through Google Play. Because Google is the merchant of record for these purchases, refunds are handled according to Google Play’s refund policies. We don’t process card payments ourselves and therefore can’t directly issue a card refund.
How to request a refund
Request a refund through your Google Play account (Order history → the NexGuard purchase → Report a problem / Request a refund), following Google’s process and timelines. If you believe there’s been an error, contact us and we’ll help where we can, including advocating on your behalf with Google where appropriate.
Cancellation
You can cancel a subscription any time from Google Play (Subscriptions). Cancellation stops future renewals; you keep paid access until the end of the period you already paid for, then return to the Free plan.
Statutory rights
Nothing in this policy limits refund or cancellation rights you have under applicable consumer law. Where such rights apply, they take precedence.
Questions about this policy
Contact us at support@nexonixsystems.com or through our contact page.